PS SYMOBIS – a universal Case Management System. The flexible architecture of this solution facilitates adaptation to handle cases within many business processes. PS SYMOBIS supports all functions necessary for efficient case management, including:

  • Cases – creation (manual or automatic for example via predictive selecting systems), categorisation, assigning, prioritisation, assigning status, closure
  • Case handling result feedback record (e.g. for scoring)
  • Tasks – creation, assignment, reminders
  • Investigations – special tasks related to a case
  • Users – groups, privileges, substitutions
  • Notifications – new alerts, change of owner, closure, delays
  • Document and form templates
  • Case monitoring and management reporting
  • Closed case archive
  • Integration with organisation’s IT infrastructure
  • The system facilitates case documentation and ensures auditability of cases and processes.
  • PS SYMOBIS is an ideal platform for managing cases in the following areas: fraud identification, anti money laundering, support for document circulation in organisation, complaint handling, and technical support services.
      NorthStar Building, Lenana Road
      P.O. Box 66405 – 00800, Nairobi, Kenya
      Tel: +254-717-539720/+254-734-351000
          +254 02 2338342 / 2437991
       Email: - This email address is being protected from spambots. You need JavaScript enabled to view it.


© 2012 PARL. All Rights Reserved.