PS SYMOBIS – a universal Case Management System. The flexible architecture of this solution facilitates adaptation to handle cases within many business processes. PS SYMOBIS supports all functions necessary for efficient case management, including:
- Cases – creation (manual or automatic for example via predictive selecting systems), categorisation, assigning, prioritisation, assigning status, closure
- Case handling result feedback record (e.g. for scoring)
- Tasks – creation, assignment, reminders
- Investigations – special tasks related to a case
- Users – groups, privileges, substitutions
- Notifications – new alerts, change of owner, closure, delays
- Document and form templates
- Case monitoring and management reporting
- Closed case archive
- Integration with organisation’s IT infrastructure
- The system facilitates case documentation and ensures auditability of cases and processes.
- PS SYMOBIS is an ideal platform for managing cases in the following areas: fraud identification, anti money laundering, support for document circulation in organisation, complaint handling, and technical support services.