Uncover hidden insights in your customer data so you can create personalized experiences that win more business while reducing costs and increasing customer loyalty.


Customer Acquisition:
Attract more valuable customers with customer analytic

  • Improve customer acquisition through segmentation and clustering techniques
  • Reduce costs by targeting prospects that are most likely to respond
  • Anticipate which products, services and features customers care about most
  • Optimize budgets to ensure money is allocated to the best performing programs, and report on performance

 

Customer Lifetime Value: Maximize customer profitability through up-sell and cross-sell

  • Understand the interconnected factors that influence customer lifetime value
  • Maximize customer lifetime value through targeted up-sell and cross-sell
  • Improve the profitability of every customer interaction
  • Boost profits, reduce costs by targeting customers with the highest lifetime value potential

 

Customer Loyalty: Retain valuable customers by improving loyalty

  • Understand what makes customers satisfied or dissatisfied
  • Continually track customer attitudes and respond to emerging problems and opportunities to retain at risk customers
  • Forge more loyal, profitable relationships with your most valuable customers
  • Prompt people or systems to proactively address customer satisfaction issues

 

Profitability: Improve banking profitability with customer analytics

  • Gain a consistent, 360-degree view of each customer across all bank branch and product lines
  • Identify and target the best customers for up-sell and cross-sell initiatives
  • Understand customer lifetime value and maximize customer profitability
  • Roll out consistent, risk-adjusted and relationship-based pricing

 

Social Media Analytics: Unlock the value of customer sentiment in social media

  • Capture consumer data from social media to understand attitudes, opinions, trends and manage online reputation
  • Predict customer behaviour and improve customer satisfaction by recommending next best actions
  • Create customized campaigns and promotions that resonate with social media participants
  • Identify the primary influencers within specific social network channels
  
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